Notice of Cyber Security Event
On September 19, 2024, Fee Insurance became aware of suspicious activity related to the email account of one employee. As a result, Fee Insurance launched an investigation to confirm the full nature and scope of the activity. The investigation determined there was unauthorized access and/or acquisition of certain files and folders from the relevant mailbox between September 16, 2024 and September 20, 2024. Following this discovery, Fee Insurance began an extensive review of these files and folders to determine what information was present within the impacted files and folders and which individuals might have been impacted. This review and a subsequent manual process of identifying address information were completed on April 22, 2025. Please note that we do not have any evidence to indicate that your information was subject to actual or attempted misuse as a result of this incident.
While the affected information varies for each individual it can include: name, Social Security number, driver's license number, health insurance information, and medical information.
Individuals who have questions about this incident can contact Fee Insurance’s dedicated assistance line at 1-833-918-5387 Monday through Friday, 8:00 a.m. to 8:00 p.m., Central Time.
Fee Insurance encourages potentially impacted individuals to remain vigilant against incidents of identity theft and fraud, to review account statements, and to monitor their credit reports and explanation of benefits forms for suspicious activity. Fee Insurance is providing potentially impacted individuals with contact information for the three major credit reporting agencies, as well as providing advice on how to obtain free credit reports and how to place fraud alerts and security freezes on their credit files. The relevant contact information is below:
Equifax
P.O. Box 105069
Atlanta, GA 30348
1-888-298-0045
Experian
P.O. Box 9554
Allen, TX 75013
1-888-397-3742
TransUnion
P.O. Box 2000
Chester, PA 19016
1-833-799-5355
Potentially impacted individuals may also find information regarding identity theft, fraud alerts, security freezes and the steps they may take to protect their information by contacting the credit bureaus, the Federal Trade Commission or their state Attorney General. The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement or the individual’s state Attorney General.